Guest Services

Privacy Policy

Through this website you can interact with two separate, and separately maintained, internet destinations -- Joann.com ('joann.com"), the leading internet retailer of fabrics and crafts, and Jo-Ann Stores, Inc. ("Jo-Ann Stores), the operator of Jo-Ann Fabric and Crafts traditional stores and Jo-Ann superstores. When you are dealing with joann.com, which is the majority portion of the website, the privacy and security policy described in Section A below is applicable to and governs those interactions. If and when you access the portions of this site through which you may interact with Jo-Ann Stores, whether through the various "Jo-Ann Stores" links, through an e-mail or otherwise, the privacy and security policy described in Part B below governs those interactions. Through the Jo-Ann Stores pages, you may sign up for Jo-Ann Stores direct mail or e-mail promotional material, request Jo-Ann Stores investor alerts, provide information to the Jo-Ann Stores Career Center or correspond with Jo-Ann Stores Guest Services. Upon exiting the Jo-Ann Stores pages, you may return to jo-ann.com pages, where Part A of the Privacy Policy will apply, or you may navigate to third party websites, and the privacy policy of that website will be applicable. Amongst those third party sites are Joanndesigns.com and Joannart.com; upon visiting those sites the privacy policy specific to those websites will be applicable.

Joann.com ("Joann.com", "us" or "we") respects the privacy of the visitors to its Website, the home page of which is located at http://www.joann.com ("Website"). This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any Personal Information and Anonymous Information you submit to us through our Website.
"Personal Information" is information about you that is personally identifiable to you, like your name, address, e-mail address, or phone number, as well as other non-public information that is associated with the foregoing.
"Anonymous Information" means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons. We collect and use Personal Information and Anonymous Information as described in this Privacy Policy.

User Consent
By submitting Personal Information through our Website, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Information according to this Privacy Policy.
Your Personal Information may be processed by Joann.com in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.

Collection of Personal Information
The Personal Information we gather from you helps us learn about visitors to the Website, our customers and potential customers. We use this information to better tailor the features, performance and support of our products and services, and to offer you additional information and opportunities.

Personal Information You Provide to Us
We collect Personal Information that you submit to us voluntarily through our Website.

When you register on the Website to set up an account, we will collect your full name, full postal address and telephone number (both for billing and for shipping purposes), your account username, password and e-mail address, and complete credit card information.
When you sign up to get information about special savings per e-mail or to receive store sales flyers, we will collect your e-mail address and (on an optional bases) you interests and your postal address.
When you purchase a gift card, we will collect the full name of the recipient and, depending on if you want to send an electronic gift card or a physical gift card, either the e-mail address and your personalized e-mail message to the recipient, or the full postal address of the recipient.
When you sign up for our bulletin boards, we will collect your username, password, e-mail address and your date of birth.
When you sign up to become an member of the Joann.com affiliate program, we collect information about your website, your promotional methods, your full name, title, telephone number, e-mail address, name and full contact information of your company and information regarding payments.
When you sign up to become an advertiser, we will collect your name, company name, e-mail address and comments you have.
When you create your profile in our Career Center to search for a job, we will collect your full name, telephone number, full postal address, and (on an optional basis) information about your current employment, any licenses and certifications you may have, information about your education and qualification, your salary expectations, your availability and other information with respect to a possible employment, as well as any resume information you decide to submit.
When you contact us by sending us an e-mail, we will collect your name, e-mail address and any information contained in the e-mail you send us.

Personal Information Collected Via Technology
As you navigate our Website, certain information may also be collected passively, including your Internet protocol address, browser type, domain names, access times, and operating system. We also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and which you viewed. This type of information is collected to make our services and solutions more useful to you.

An "Internet protocol address" or "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session. We track IP Addresses solely in conjunction with session cookies to analyze our web page flow.

"Cookies" are small pieces of information that a web site sends to your computer's hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Website. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Website may not work properly.

Personal Information We Receive From Other Sources
We may receive Personal Information about you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you via our Website in order to improve the products and services we provide.

Use of Information
In general, Personal Information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We may also use your Personal Information to provide you with the Joann.com newsletters, surveys, or promotional e-mails regarding changes and upgrades to our products and services and for other marketing purposes of Joann.com, unless you request not to receive such communications from us.

We may create Anonymous Information records from Personal Information by excluding information (such as your name) that make the information personally identifiable to you. We may use this Anonymous Information to analyze request patterns and usage patterns so that we may enhance our products and services. Joann.com reserves the right to use and disclose Anonymous Information to third parties in its discretion.

Feedback
If you provide feedback on any of our products and services to us, we may use such feedback for any purpose, provided we will not associate such feedback with your Personal Information. Joann.com will collect any information contained in such communication and will treat the Personal Information in such communication in accordance with this Privacy Policy.

Disclosure of Personal Information
Except as otherwise stated in this Privacy Policy, we do not generally trade, rent, or share your Personal Information with third parties and we will not disclose billing information unless you ask us to do so.

However, we may share your Personal Information with third parties to provide you with the products and services that we offer you through the Website. These third parties are required not to use your Personal Information other than to provide the services requested by Joann.com and are bound by confidentiality agreements with regard to their use of such information. You expressly consent to the sharing of your Personal Information with our contractors and third party service providers for the sole purpose of providing services to you.

We reserve the right to share some or all of your Personal Information with our parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, "Affiliates"), in which case we will require our Affiliates to honor this Privacy Policy.

If our company or our assets are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

Regardless of any choices you make regarding your Personal Information (as described below), we may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Joann.com; or (b) to protect and defend the rights or property of Joann.com or third parties.

From time to time, we may make the contact information of our customers and visitors of the Website available to other organizations (including Jo-Ann Stores, which is a separate company) whose products or services we think you might find interesting. You may receive mailings from those other companies, and if you supply us with your telephone number, you may receive telephone contact from them. If you would like to know (1) the categories of Personal Information that we disclosed in the prior calendar year to third parties about you for the purposes of the third parties' marketing and/or (2) the names and addresses of such third parties, please contact us via email at: customercare@joann.com.

To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Website. As a result of your visit to our Website, ad server companies may collect information such as your domain type, your IP address and clickstream information.

Your Choices Regarding Your Personal Information
We offer you choices regarding the collection, use and sharing of your Personal Information. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Use or Privacy Policy.

You may change any of the Personal Information in your account by editing your account information.

Regarding Children
We do not intentionally gather Personal Information about visitors who are under the age of 13.

Other Sites
Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.

Security
Joann.com has implemented industry-standard electronic means of protecting your Personal Information. We store Personal Information behind a computer firewall, a barrier designed to prevent outsiders from accessing our servers, and we have implemented technology to detect intrusions. We also require you to enter a password to access your account information. In addition, Joann.com protects your Personal Information from unauthorized physical access by storing your Personal Information in a controlled facility. Except as provided elsewhere in this Privacy Policy, Joann.com limits access to Personal Information in electronic databases to those persons (including employees and contractors) in Joann.com's organization who have a business need for such access.

Even though Joann.com has taken significant steps to ensure that your Personal Information is not intercepted, accessed, used, or disclosed by unauthorized persons, you should know that Joann.com cannot fully eliminate security risks associated with Personal Information.

Contact Us
Should you have any questions or concerns regarding this Privacy Policy, please contact us:

Joann.com
2361 Rosecrans Ave
El Segundo, CA 90245

Privacy Policy Updates
This Privacy Policy is subject to occasional revision, and if we make any substantial changes to it, we will post an alert on this page. If you object to any such changes, you must cease using our Website. Continued use of our Website following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

At Jo-Ann Stores your trust and satisfaction is our first priority. We know your privacy is very important and that is why we take special care to safeguard the confidentiality and security of your information.

Described below is the privacy policy governing the disclosure and use of personal information you may supply in connection with your interactions with the Jo-Ann Stores portion of this site. Personal information includes any information you provide to Jo-Ann Stores (sometimes referred to below as "we" or "us") that is linked, or that can be linked, to you as an individual. We, and at times our business partners, currently obtain and often retain, such information when you send us an e-mail, request to be added to our direct mail or e-mail lists, sign up for investor alerts, supply information to our Career Center or communicate with our Guest Services department or on-line Bulletin Boards. It is possible that we will add additional functionality to our website in the future which will result in us obtaining personal information through other means. While we do not at present use "cookies" (see above Part A for a description of what "cookies" are), we might decide to start using cookies in the future. We are not responsible for the content and privacy practices of other web sites to which our site or e-mails may link; the privacy policies of the operators of those sites will be applicable when you access their sites via links provided by us. By providing us with your personal information, you have accepted the terms of our privacy policy.

Consumer Privacy Policy
This section describes the steps we take to safeguard your privacy when you communicate or do business with us on-line.

Recognition of Your Expectation of Privacy
We recognize and respect your reasonable privacy expectations and will take reasonable steps to protect the privacy of personal information you share with us and our business partners and affiliates.
Use, Collection and Retention of Information
We and our business partners collect, retain and use personal information to the extent we reasonably believe it would be useful (and allowed by law) in our business and to provide products, services, information regarding other on-line opportunities and other information to our customers.
Maintenance of Accurate Information
We have established procedures designed to provide reasonable assurance that the personal information we obtain and retain is accurate, current and complete. We will respond to requests to correct inaccurate information in a timely manner.
Use of Career Center
When you use our Career Center (which is operated by a third party service provider) and choose to create a profile to search for a job, we collect and retain your full name, telephone number, postal address and any licensing, certification or other credentials you may have, information about your education and qualifications, your salary expectations, your availability and other information relevant to your possible employment, as well as any other resume information you choose to submit. This information is only made available to our employees involved in the recruitment process and only used for recruitment purposes. Employees of our third party service provider have access to the personal information, but they are subject to the same privacy protection requirements as our employees and they only may use the information for the purpose of providing us with technical support.
Limiting Employee Access to Information
We take measures designed to limit our employees' access to personal information to those employees with a business reason for knowing such information, and those employees will only use the information for appropriate business reasons.
Protection of Information via Established Security Procedures
We and our business partners maintain commercially reasonable security standards and procedures regarding unauthorized access to personal information.
Restrictions on the Disclosure of Personal Information
We do not reveal personal information except: a) if you sign up for our e-mail promotions we will share your contact information with joann.com (and Part A of this privacy policy will be applicable to your dealings with joann.com), b) to our third party service providers who assist us in operating certain aspects of our business and who are obligated to comply with the policies set forth in this Part B, and c) as required by law or court or administrative order. We also periodically provide name and street address information to other companies who provide products or services which we believe may be of interest to our customers, unless otherwise indicated at the time of registration.
Business Successors
If our company or its business, stock or assets are acquired by a third party, that party will then possess any personal information you have supplied to us. Maintaining Privacy in Business Relationships with Third Parties When we provide personal information to a third party, we take reasonable measures to ensure that the third party is aware of privacy guidelines provided above.

Maintaining Privacy in Business Relationships with Third Parties
When we provide personal information to a third party, we take reasonable measures to ensure that the third party is aware of privacy guidelines provided above.

Opting Out of Further Communications
We offer you choices regarding the collection, use and sharing of your Personal Information. When you receive advertising or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the e-mail your receive or by contacting us directly

Changes in Our Privacy Policy
We suggest that you review our privacy policy periodically, as we may update it from time to time. By continuing to provide us with personal information following a change to our policy, you are accepting the new policy terms.

This policy was last updated in March 2006.