FAQ

When you're asking questions, we know you're on the path to creativity, so we love to help you find the answers! The most commonly asked customer questions are answered below in our FAQ. If you need to know more, please click here to contact us. At Jo-Ann Stores, we'll do whatever we can to help you in your creative pursuits!

GUEST SERVICES

		What type of custom services do you offer? In our Jo-Ann super stores, we offer a variety of custom services, including custom framing. Contact your local Jo-Ann super store for details.


		How do I check out a fabric sample for home use? Samples of home decorating fabric are available for you to take home at any Jo-Ann super store by leaving a security deposit. Speak to your Store Team leader for details.


		What selection of custom framing products does Jo-Ann Stores have? We have an extensive custom framing program in all Jo-Ann super stores. We offer decorative frames, mats for your custom orders. Please see your local Jo-Ann super store for more details.


		Can I order custom framing online? No. We currently do not offer our custom framing services online. Please visit your local Jo-Ann super storefor our custom framing services.


		Do you have a catalog? No, we do not have a catalog, but our sales flyers features all the specials in our stores and can be mailed directly to your home! See what’s on sale at your local Jo-Ann store. Sales Flyer Online Sign up to receive our sales flyer in your mailbox! Sales Flyer Sign Up


		How do I find out if an out-of-stock item is available in another store? Speak to any Team Member at your local Jo-Ann super store to conduct a product search and, if available, you may request an item to be special ordered for you.


		Can you locate an item in another store? Yes, please speak to your store Team Leader for details.


		Can I place a special order? Yes. If an item is out of stock in your local store, your store Team Leader can check availability with other stores and place a special order for you. If you need large quantities of a specific item, you may also place a special order at your local Jo-Ann super store .


		You don’t carry a specific item at my local Jo-Ann store. Where else can I check? If you are seeking a particular product that is out of stock at your local store, you may call the Jo-Ann Stores Product Research Department to run a search on that item. Tel: (888) 739-4120 Please provide the following information in order to conduct a nationwide product search. SKU # or UPC Bar Code Number Full Description Manufacturer’s Name


		Why is the merchandise online different that what is in stores? Some items are unique to joann.com and cannot be found in stores due to availability.

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